Privacy Policy

Last updated: 26 October 2025

Super Tutors respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you use mysupertutors.com and our services.

By using our Website or services, you consent to this Policy.

Contact for privacy questions: ceo@mysupertutors.com

1. Information We Collect

a) Account and Contact Information
When you create an account, book tutoring, or place an order, we may collect your name, email, phone number (if provided), university/course details, and any other info you choose to share.

b) Assignment / Course Materials You Upload
For Writing Help and Course Packs, you may upload prompts, professor notes, slides, screenshots, etc. We store these so our tutors/writers can review and deliver the service you requested.

c) Payment Information
Payments are processed through third-party payment providers. We do not store full card numbers. We may receive confirmation that payment was successful, along with transaction IDs and billing details.

d) Usage Data & Technical Data
We may collect technical information such as IP address, browser type, device type, pages viewed, time spent, and cookies or similar technologies. This helps us operate, secure, and improve the Website.

e) Communications
If you email us or chat with a tutor, we may keep those communications to assist you, improve quality, and resolve disputes.

2. How We Use Your Information

We use your information to:

• Provide and deliver the services you purchased (Writing Help, Course Packs, Live Tutoring)

• Match you with a suitable tutor/writer

• Communicate with you about timelines, access links, updates, and support

• Process payments and prevent fraud

• Improve our Website, content quality, and customer experience

• Enforce our Terms and protect our legal rights

We may also use aggregated/anonymized information for analytics and service improvement. Aggregated/anonymized data cannot reasonably identify you.

3. Sharing Your Information

We may share limited personal or project information with:

• Internal writers/tutors/subject matter experts so they can work on your request

• Customer support staff

• Payment processors and fraud-prevention partners, so payments can be completed

• Service providers who host our platform, send emails, or provide analytics

• Authorities, regulators, or legal counsel when required by law or to protect our rights, safety, or users

We do not sell your personal data.

4. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

• Keep you logged in

• Remember preferences (for example, your selected course)

• Understand how you use the Website

• Improve performance and security

You may disable cookies in your browser, but some features of the Website may not work correctly without them.

5. Data Security

We take reasonable technical and organizational steps to protect your information from unauthorized access, misuse, alteration, or loss.
However, no method of transmission or storage is 100% secure. You share information with us at your own risk.

Please keep your login details private and do not share your account with others.

6. Data Retention

We keep personal information as long as needed to:

• Deliver services you purchased

• Resolve disputes

• Meet legal, accounting, or reporting requirements

After that, we may anonymize or securely delete it.

If you request deletion of certain data, we will comply where legally required and technically feasible. Note: we may retain some transactional records (for example, invoices) for legal or tax reasons.

7. Your Rights

Depending on your location, you may have rights such as:

• Accessing the personal data we hold about you

• Requesting corrections if something is inaccurate

• Requesting deletion of certain data

• Objecting to certain types of processing

• Withdrawing consent where processing is based on consent

To exercise these rights, contact us at ceo@mysupertutors.com with “Privacy Request” in the subject or message.

We may ask you to verify your identity before fulfilling your request.

8. Children / Minors

Our services are designed primarily for college and university students and other adults.

If you are under the age required to enter into a binding contract in your location, you must have consent from a parent/guardian to use our services.

We do not knowingly collect personal information from children who are legally not allowed to provide it. If you believe a minor provided data without proper consent, contact us at ceo@mysupertutors.com and we will address it.

9. International / Cross-Border Use

By using the Website, you understand that your information may be transferred to and stored in servers in locations that may have different data protection rules than your home jurisdiction. We will take reasonable steps to protect your data in line with this Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on mysupertutors.com. The “Last updated” date at the top will change accordingly. Continued use of the Website after changes means you accept the revised Policy.

11. Contact Us

For privacy questions, data requests, or concerns:

• Email: ceo@mysupertutors.com

• Website: mysupertutors.com